Comments on 2018-01-04 Black Screen

Looks like your disk is broken? Grub can’t extract it’s boot image.

– Andreas Gohr 2018-01-04 08:47 UTC

Yes. 😢

– Alex Schroeder 2018-01-04 09:33 UTC

Actually, it’s worse. I am currently exchanging emails with their support.

After the message shown above I never got another message.

I flashed an USB drive and tried to boot from it, but no success. The problem is that the laptop never gets into the BIOS stage. When I press the power key for a bit, the white lights atop the keyboard go off and only the orangle/white battery charging light remains lit. I press the power key for a bit, and the two lights to the left and right of the battery charging light go on – and nothing else happens. The screen remains black. Thus, I cannot boot from the USB stick even though it is plugged in – I need to see the Pure Logo, the box, the SeaBIOS message, or something.

When the BIOS doesn’t start, then I’m thinking of memory corruption.

– Alex 2018-01-05 09:32 UTC

“We couldn’t fix your laptop. We’ll send you a new one in a few days.”

– Alex 2018-01-18 20:35 UTC

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